To achieve greater empathy and understanding from your conversation partner - Slow down - tell your listeners what you are experiencing.
Get more of your listener’s empathy by expressing one or more of the below five basic dimensions of your experience:
1. What are you seeing, hearing or otherwise sensing?. ...When I saw Client's email for new order...
2. What emotions are you feeling? ...I felt very excited...
3. What interpretations or wants of yours that support those feelings? ...because I want to start this project right away...
4. What action, information or commitment you want to request now? ...and I want to ask you to help me with the project right now...
5. What positive results will receiving that action, information or commitment lead to in the future? ..so that presentation will be ready by the time our client is back from US...
When a person listens to you, he mentally visualizes your experience.
5. What positive results will receiving that action, information or commitment lead to in the future? ..so that presentation will be ready by the time our client is back from US...
When a person listens to you, he mentally visualizes your experience.
The more specific details or dimensions of your experience you share with easy-to-grasp “I-statements,” the easier it will be for your conversation partner to experience your experience accurately and understand what you are feeling.
Expressing yourself requires the courage to tell the truth, growing beyond blame, and learning to make friends with genuine feelings, your own and other people’s, too.
Giving your listeners the information they need to understand your experiences more fully. One good way is to use ”the five I-messages”:
1-What you have observed? What is the trigger?
Expressing yourself requires the courage to tell the truth, growing beyond blame, and learning to make friends with genuine feelings, your own and other people’s, too.
Giving your listeners the information they need to understand your experiences more fully. One good way is to use ”the five I-messages”:
1-What you have observed? What is the trigger?
2-What you are feeling?
3-What do you want?
4-What specific action you want to request? and 5-What will we achieve on doing this action?
